We’d like to make sure that visitors to our websites understand exactly what cookies are used for and how they affect you whilst browsing or buying from us.
Cookies are a kind of short term memory for the web. They are stored in your browser and enable a site to ‘remember’ little bits of information between pages or visits.
HomeServe uses both ‘first-party’ cookies and ‘third party’ cookies on our website. We place first party cookies on our website so we can remember your preferences, monitor the number of visits we have to our website, monitor how you found our website, and so we can present you with adverts which we think you will find interesting. This includes first party cookies for social media platforms, such as ‘Facebook pixels’, so we can present those adverts when you are using social media platforms. Third party cookies are placed on our website (and many other websites) by other companies not associated with HomeServe, so they can monitor which websites different users visit. This lets those companies understand the preferences and interests of users, so they can present adverts which will be relevant to them.
If, for any reason, we do wish to obtain personal information which may identify you, we will obtain it in a clear and fair manner and also explain what we plan to do with your information. Please see our Privacy Policy for further information.
You have full control over your cookie preferences for each website you use.
You can edit your cookie preferences by following the steps in the table below (For browsers not listed in the table below, we recommend that you refer to the ‘help’ menu in your chosen browser):
Please be aware that:
More information on website cookies and the ways in which you can delete and control cookies on your computer is available from www.aboutcookies.org.
Cookie | Duration | Description |
---|---|---|
SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. |
Cookie | Duration | Description |
---|---|---|
_ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_gat_gtag_UA_104503220_8 | 1 minute | Set by Google to distinguish users. |
_gat_gtag_UA_172335658_1 | 1 minute | Set by Google to distinguish users. |
_gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
Cookie | Duration | Description |
---|---|---|
_fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well. |
fr | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
MUID | 1 year 24 days | Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
NID | 6 months | NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. |
VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt.innertube::nextId | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
yt.innertube::requests | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
Cookie | Duration | Description |
---|---|---|
_clck | 1 year | This cookie is set by Microsoft Clarity to store a user unique user id. |
_clsk | 1 day | This cookie is set by Microsoft Clarity to store and combine pageviews by a user into a single session recording. |
_gd_logged_out_post_author | session | No description available. |
CLID | 1 year | Identifies the first-time Clarity saw this user on any site using Clarity. |
CX_408161271 | 1 year | Used by Survey Monkey for pop-up surveys to track whether the survey was already taken to avoid re-showing the pop-up. |
ep203 | 3 months | Used by Survey Money to identify browsers for Account Verification. |
SM | session | Used by Microsoft Clarity in synchronizing the MUID across Microsoft domains. |
smcx_0_last_shown_at | session | Records if a visitor has seen and responded to a SurveyMonkey popup window inviting them to take a survey, so they are not presented with it again in future. |