Course Category: Customer service


Equality & Diversity

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and …

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Customer Service essentials

The Customer Service Essentials course will enable you to learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers. You will cover modules such as: Why customer service is important Reasons for customer dissatisfaction The importance of …

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