Customer Service essentials


About this course

The Customer Service Essentials course will enable you to learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

You will cover modules such as:

Why customer service is important
Reasons for customer dissatisfaction
The importance of a customer service
What constitutes good and bad service


Get to grips with the General Data Protection Regulation and take the first steps to ensuring that you, your employees and your organisation is compliant. This course is completely free.
This course is 100% online and you can instantly download a PDF certificate on completion.
You can access this course and many others just like it for free by registering today.