Facilities Services Operative

  • Anywhere
  • Current Funding Band: £3,000

Providing facilities services support to customers, staff and facilities management departments.

Summary of this apprenticeship standard



Typical length

12 months

Entry requirements

Set by employer.

Current funding band



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What apprentices will learn

  • health and safety including manual handling and food safety
  • hard facilities management (maintenance) and soft facilities management (support) and the differences between these
  • how to carry out a conditions survey
  • energy usage and the efficiency of heating and lighting systems
  • the roles of experts such as contractors, engineers and surveyors
  • risk assessment
  • emergency and evacuation procedures
  • customer service, customer feedback and complaints procedures


Apprentices must have achieved the following before taking their end-point assessment:

  • level 2 English and maths (GCSE grades 9 to 4 or A* to C)
  • BIFM level 2 Certificate in Facilities Services Principles

Professional registration

Institute of Workplace and Facilities Management (associate)

End-Point Assessment

Organisation Phone Number Email
British Institute of Facilities Management 01279 712649

More Information

The Institute for Apprenticeships and Technical Education has more detailed information about this apprenticeship.

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