HomeServe Foundation welcomes Paragon as its first strategic partner

Homeserve and Paragon

HomeServe Foundation welcomes Paragon as its first strategic partner

The HomeServe Foundation, the not-for-profit arm of home repairs and improvements company HomeServe Plc, has announced that Paragon Customer Communications, one of Europe’s leading providers of end-to-end omnichannel services for marketing, transactional, operational and workplace solutions, will become its first strategic partner.

The new partnership will see the HomeServe Foundation and Paragon work together on a number of key initiatives to support the Foundation’s vision to increase the number of apprentices in the UK. Paragon leaders will join Helen Booth, director of the HomeServe Foundation in the House of Lords on Wednesday 10 February as the Foundation presents the findings of its first quarterly research report into UK domestic trades skills to the All-Party Parliamentary Group on Apprenticeships.

Commenting on the partnership, Helen Booth said: “We’re really excited about working together with such a forward-looking and innovative organisation.

“The HomeServe Foundation and Paragon share the belief that investment in skills through apprenticeships is critical to the UK’s economic recovery. And while the Foundation’s focus is construction and domestic trades skills and Paragon’s area of expertise is digital and creative skills, there is a great synergy between our organisations.

“Bringing together our experience, insight and a collective passion for skills through apprenticeships will enable us to have a significant and positive impact.”


Alison Jackson, Head of HR for Paragon Customer Communication’s Transactional & Service Divisions, added: “We are delighted to become the HomeServe Foundation’s first strategic partner, and strongly believe our partnership will allow us to nurture and grow more young talent within the business moving forward, providing us with the tools and resources that will help us through every step of employing a vibrant community of apprentices.

“As a business we continue to invest in people through our corporate sustainability and people strategy, and the HomeServe Foundation collaboration will be central to this, ensuring we can create a progressive, supportive and healthy working environment for the next generation of industry professionals.”

The partnership between HomeServe and Paragon is expected to support a number of initiatives designed to bridge the UK’s skills gap and bring in the next generation of talent to the communications industry.

These initiatives include Paragon’s recently launched apprenticeship scheme, named Ignite, currently running at the Dagenham site, in support of other nationwide apprenticeship schemes. Following its launch, the business has exciting plans to develop Ignite into the company’s flagship apprentice scheme to create pathways for young, talented individuals to further their education, grow with the business, and gain government-recognised qualifications.

If you’d like to find out more about becoming a strategic partner of the HomeServe Foundation, we’d love you to get in touch.

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Flexi-job apprenticeship will allow agencies to be the apprentice’s employer for the duration of their apprenticeship while placing the apprentice with other host employers for short term placements. This will enable apprentices to move between businesses as they complete their apprenticeship, while remaining employed throughout by the agency.

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