Privacy Policy

Privacy notice – homeservefoundation.com

Here at the HomeServe Group we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.

In this notice you’ll discover exactly what information we collect from you while you visit this website and how we then use this, as well as your rights. It might not be something you’re interested in, but it’s really important that will tell you about it, you have a read and of course, let us know if you have any questions.

HomeServe plc is the data controller and is part of the HomeServe Group. The HomeServe Group (‘we’ and ‘us’) means HomeServe plc, together with any entity in which HomeServe plc directly or indirectly has at least a 50% shareholding. HomeServe plc uses a variety of well-known brand and trading names including (but not limited to): HomeServe Membership Ltd, Checkatrade, HomeServe Labs and the HomeServe Academy. We may transfer your personal information among the members of the HomeServe Group for the purposes contemplated in this privacy notice.

Using the website

What information do we collect?

When you visit this website, we will collect the internet protocol or “I.P. address” for your device.  We do this for cyber security reasons, to understand how visitors use the website, to help us make sure it is working properly and make improvements when we need to. We collect this information using cookies, which are explained in more detail below.

We will also collect your name, telephone number and email address if you choose to provide it in order to receive more information about the HomeServe Foundation or to enquire about our apprenticeship matching service. We may also collect information about your business, including business name, business address, business type and number of employees.

If you apply to be a member of the Foundation, in addition to the above, we will also collect information about your business sector, specialism and geographical location.

Our basis to use your information

We rely on your consent in order to contact you with more information about the HomeServe Foundation or the apprenticeship matching service. You can withdraw your consent at any time by getting in touch using the details in the Contact Us section below. You will also find an unsubscribe link at the bottom of every email that we send to you.

We also rely on your consent in order to use cookies for the purposes described above, except when using them for cyber security purposes. This is because this is strictly necessary for the website to function, and as such are used in our legitimate interests.

If you apply to be a member of the foundation and during the period you are a member of the foundation, we use the personal data you provide to us in order to perform our contract with you and provide you with the services associated with your membership.

Apprenticeship Matching Service – Apprentices

What information do we collect?

If you make an application to the HomeServe Foundation to be matched with a potential employer in order to undertake an apprenticeship, we may collect the following personal information from you as part of your application;

  • Name
  • Email address
  • Telephone numbers
  • Post code
  • CV and other details you provide relating to your educational or professional experience

Our basis to use your information

We rely on your consent in order to process your application, match you to potential employers in your area and working in your trade of interest, and provide your personal, professional and educational details to the potential employers we have matched you with in order for them to assess you as a candidate for an apprenticeship with them.

We also ask for your consent in order to send you a survey about your experience when applying for an apprenticeship using our matching service. The results of the survey will be collated on an aggregated basis where an individual cannot be identified. After the survey has been completed any personal data will be deleted.

You can withdraw your consent at any time using the details in the ‘contact us’ section below.

Sharing your information with potential employers

The aim of our apprenticeship matching service to support candidates to find the right apprenticeship for them, and help employers find the right apprentice for their business. This means once we have matched you with potential employers in your area, we will provide them with your application details to help them decide if you are a candidate they would like to progress with. This means your application details may be shared with several employers who are part of the service. 

Before we share your personal data with these potential employers, we will first ensure they have contractually agreed to only use the personal data we provide to them in order to assess you as a candidate for an apprenticeship and not for any other purpose, unless you are successful in your application with that employer.

Apprenticeship Matching Service – Employers

What information do we collect?

If you register your interest to employ an apprentice with us, we may collect the following information about you and your business;

  • Name
  • Telephone numbers
  • Email address
  • Postal code
  • Trade category

After you have initially registered your interest, if your application is progressed we may also collect;

  • Details about the size of your business, such as the number of employees
  • Hourly pay rates expected for an apprentice and PAYE scheme information
  • Number of positions available and timescales for start dates
  • Details of your apprenticeship programme(s)

Our basis to use your information

We rely on your consent in order to process your application, match you to candidates in your area and who have expressed an interest in your trade.

We also ask for your consent in order to send you a survey about your experience when using our matching service. The results of the survey will be collated on an aggregated basis where an individual or business cannot be identified. After the survey has been completed any personal data will be deleted.

You can withdraw your consent at any time using the details in the ‘contact us’ section below.

General

Keeping and storing your data

We maintain a record retention policy and schedule to make sure we keep a copy of your personal details for no longer than is necessary. We will process your information while you have registered your interest in the HomeServe Foundation. If you choose to unsubscribe from email updated about the HomeServe Foundation, we will delete your email address and associated business information accordingly.

At this time we store data inside of the UK. If at any time in the future we need to transfer to and store it at a destination outside the UK, we will take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws. We will also update this notice accordingly.

Your rights matter

If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without lawful grounds to do so, you can ask us to stop or request that it’s deleted from our systems.

To action any of the above, send an email to: Privacy@homeserve.com

or alternatively you can write to us at:

Data Protection Officer

Legal Services

HomeServe PLC

Cable Drive

Walsall

WS2 7BN

We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within one month. In addition, you can also request for your personal data to be provided to you in a commonly used and machine readable format.

Contact us

General Enquiries/Data Controller

HomeServe plc

HomeServe Foundation

Cable Drive

Walsall

WS2 7BN

Email: Helen.Booth@homeserve.com

Data Protection Officer

Data Protection Officer

Legal Services

HomeServe PLC

Cable Drive

Walsall

WS2 7BN

Email: Privacy@homeserve.com

Got any worries?

If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/ (https://ico.org.uk/concerns/)

Our use of cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

When you visit the website, we will ask you to consent to the use of cookies as described in this notice.

In addition to this you can adjust your browser settings to manage how all websites use cookies;

  • You can adjust your browser so that it notifies you when cookies are sent to it, you can refuse cookies altogether and you can clear down cookies left behind by the websites you have visited. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org, to obtain detailed information on how to prevent cookies from being set on your particular browser.
  • Please note that by deleting or disabling browser cookies, you may not be able to use certain areas or features of our website.

Links to other Websites

Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site’s own rules and policies. We recommend that you read the rules and policies relation to that website before submitting any personal information.

Updates

This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:

Version number: 2.1

Date released: November 2021

More info

PAYE is HM Revenue and Customs’ (HMRC) system to collect Income Tax and National Insurance from employment. More information are available here