Privacy notice – homeservefoundation.com
Here at the HomeServe Group we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
In this notice you’ll discover exactly what information we collect from you while you visit this website and how we then use this, as well as your rights. It might not be something you’re interested in, but it’s really important that will tell you about it, you have a read and of course, let us know if you have any questions.
HomeServe plc is the data controller and is part of the HomeServe Group. The HomeServe Group (‘we’ and ‘us’) means HomeServe plc, together with any entity in which HomeServe plc directly or indirectly has at least a 50% shareholding. HomeServe plc uses a variety of well-known brand and trading names including (but not limited to): HomeServe Membership Ltd, Checkatrade, HomeServe Labs and the HomeServe Academy. We may transfer your personal information among the members of the HomeServe Group for the purposes contemplated in this privacy notice.
What information do we collect?
When you visit this website, we will collect the internet protocol or “I.P. address” for your device. We do this for cyber security reasons, to understand how visitors use the website, to help us make sure it is working properly and make improvements when we need to. We collect this information using cookies, which are explained in more detail below.
We will also collect your name, telephone number and email address if you choose to provide it in order to receive more information about the HomeServe Foundation. We may also collect information about your business, including business name, business address, business type and number of employees.
If you apply to be a member of the Foundation, in addition to the above, we will also collect information about your business sector, specialism and geographical location.
Our basis to use your information
We rely on your consent in order to contact you with more information about the HomeServe Foundation. You can withdraw your consent at any time by getting in touch using the details in the Contact Us section below. You will also find an unsubscribe link at the bottom of every email that we send to you.
If you apply to be a member of the foundation and during the period you are a member of the foundation, we use the personal data you provide to us in order to perform our contract with you and provide you with the services associated with your membership.
Keeping and storing your data
We maintain a record retention policy and schedule to make sure we keep a copy of your personal details for no longer than is necessary. We will process your information while you have registered your interest in the HomeServe Foundation. If you choose to unsubscribe from email updated about the HomeServe Foundation, we will delete your email address and associated business information accordingly.
At this time we store data inside of the European Economic Area (‘EEA’). If at any time in the future we need to transfer to and store it at a destination outside the EEA, we will take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws. We will also update this notice accordingly.
Your rights matter
If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without lawful grounds to do so, you can ask us to stop or request that it’s deleted from our systems.
To action any of the above, send an email to: Privacy@homeserve.com
or alternatively you can write to us at:
Data Protection Officer
We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within one month. In addition, you can also request for your personal data to be provided to you in a commonly used and machine readable format.
General Enquiries/Data Controller
Data Protection Officer
Data Protection Officer
Got any worries?
If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/ (https://ico.org.uk/concerns/)
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
- Please note that by deleting or disabling browser cookies, you may not be able to use certain areas or features of our website.
Links to other Websites
Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site’s own rules and policies. We recommend that you read the rules and policies relation to that website before submitting any personal information.
This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:
Version number: 1
Date released: October 2020